Privacy Policy

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Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Richman Casino may collect information that you provide directly, information created through your account activity, and technical information collected when you use the website. We only seek information that is reasonably relevant to operating the service, meeting applicable obligations and supporting a safe player experience.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, account login information and responsible gaming preferences. We may also keep records of communications with customer support, including questions, complaints, requests and information provided to help resolve an issue.

Verification information

To confirm identity, eligibility and account ownership, we may request verification information or documents. These may include identity documents, information about your address, and other details needed to complete verification or security checks. Verification information may also be used to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or harmful activity.

Payments and transactions

We may handle records about deposits, withdrawals, winnings, wagers, bonuses where applicable, payment methods and related transaction history. Payment information may be processed by payment service providers. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials, such as a full card number. Transaction records help us operate accounts, investigate payment issues, manage risk and meet record-keeping obligations.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, device details, operating system, language settings, pages viewed, general location information, access times and actions taken on the site. We may use cookies and similar technologies to remember settings, maintain sessions, improve website performance, understand usage and support security. You can manage or restrict cookies through your browser settings, although some website functions may not work as intended if certain cookies are disabled.

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How we use information

Personal information may be used for the purposes connected with providing and administering casino services. The purpose will depend on the type of information and how you interact with Richman Casino. Typical uses include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing access to games, account features and website services.
• Confirming identity, age, eligibility and account ownership.
• Carrying out anti-fraud, security, risk and responsible gaming checks.
• Responding to questions, requests, complaints and support enquiries.
• Monitoring the website, diagnosing technical issues and improving its content, performance and usability.
• Sending service messages about your account, transactions, security, changes to services or this Privacy Policy.
• Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, security and record-keeping requirements that apply to the service.
• Detecting, preventing and investigating suspected breaches of terms, unlawful activity, manipulation or misuse of the website.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, verification information and transaction records may be reviewed together when assessing account security or confirming a payment. Automated tools or risk systems may assist with security, fraud prevention and account checks. Where appropriate, additional review may be carried out before an important account decision is made.

Sharing information

Information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They should only use information for the services they provide or as otherwise permitted.

Information may also be disclosed when reasonably necessary to protect players, Richman Casino or other people; to investigate suspected fraud or unlawful conduct; to enforce applicable terms; to respond to lawful requests; or to meet applicable obligations. If service providers operate in other countries, information may be handled or stored outside Australia. We take reasonable steps to use appropriate safeguards for information shared in this way, subject to applicable requirements.

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Security, retention and marketing

Richman Casino uses reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, secure transmission and controlled handling of verification and payment records. No website or online transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept for as long as reasonably needed for the purposes described in this policy. The period may depend on the type of information, the reason it was collected, account activity, unresolved matters and applicable requirements. Closing an account does not always result in immediate deletion. Some account, identity, payment, transaction, security or support records must be retained for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to applicable requirements and technical limitations.

Marketing choices

We may send marketing communications about services, features or offers where permitted. You can withdraw consent to marketing at any time. An unsubscribe option may be included in promotional emails or messages, and you can also contact us using the details in the data rights section below. Choosing not to receive marketing will not normally stop essential service, account, security or transaction communications.

Children and vulnerable people

The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek personal information from anyone who is not eligible to use the service. If you believe that information has been provided by an ineligible person, contact support so the matter can be reviewed.

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Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing. You may also ask questions about how your information is used, request an explanation of a privacy decision, or raise a concern about the handling of your information.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@richman-casinos.com. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security.

We will review and respond to requests within a reasonable timeframe, subject to applicable requirements. In some circumstances, a request may be refused, limited or delayed. This may occur where information must be retained, disclosure would affect another person, deletion would interfere with security or fraud prevention, or the request cannot be completed for technical or legal reasons. If we cannot complete a request, we will generally explain the reason and identify any available options.

Keeping information accurate

You are responsible for keeping account information accurate and up to date. You may be able to update some details through your account. If information cannot be changed through the website, contact support@richman-casinos.com. We may ask for supporting information where a change affects identity, payments, verification or account security.

Changes to this policy

This Privacy Policy may be updated when services, technology, security practices or applicable requirements change. The latest version published on the website will apply from the time it is made available, unless another date is stated. Players should review this page periodically to remain informed about how personal information is handled. If a change is significant, we may provide an additional notice through the website or by an appropriate account communication.