Responsible Gaming

1

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance or a combination of chance and game features. Previous results do not determine future results, and a losing run does not make a win more likely. Do not treat a game as an investment or rely on gambling income to meet everyday needs.

Before you start, decide how much money and time you are prepared to spend. Treat this amount as an entertainment expense. Once your budget or time limit has been reached, stop playing. Avoid adding more funds simply because you have lost, and do not increase your spending to try to recover losses. Chasing losses can lead to greater financial and personal harm.

• Only gamble with money that is available after essential expenses, bills and financial commitments have been paid.
• Set a spending limit before playing and avoid changing it during a session.
• Set a time limit and take regular breaks away from gambling activities.
• Do not gamble when you are upset, tired, stressed, affected by alcohol or affected by other substances.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Never view gambling as a guaranteed way to make money or improve your financial position.
• Keep gambling separate from important household, work and family responsibilities.

If gambling stops feeling enjoyable, take a break. A break can give you time to review your habits without the pressure of an active session. You can also ask someone you trust to help you keep to your limits or discuss concerns before they become more serious.

2

Tools and personal limits

Personal limits can help you stay in control. Depending on the options available through your account or the applicable rules, you may be able to request controls relating to deposits, spending, play time or access. Limits should be set before gambling, and you should allow enough time for any requested change to take effect.

If you want to stop gambling, request account closure or self-exclusion through the available account support process. Self-exclusion is intended for people who want to prevent or restrict their access for a chosen period or until they request a review, where that option is available. During a self-exclusion period, do not try to open another account or use another person’s account.

Practical steps to reduce risk

1. Make a written gambling budget that does not affect rent, food, bills, savings or other essential costs.
2. Choose a session length before you begin and use a reminder to help you stop on time.
3. Remove saved payment details where possible and avoid keeping more funds in an account than you intend to use.
4. Do not gamble in private or secret if you are worried about your behaviour. Tell a trusted person what is happening.
5. Review your account activity and spending regularly so that you can identify changes early.
6. Use available account restrictions, breaks or self-exclusion if you feel unable to stop independently.
7. Seek professional advice promptly if you have borrowed money, missed payments or experienced conflict because of gambling.

Limits are a planning tool, not a guarantee that gambling will be harmless. You remain responsible for making decisions about your gambling, and you should act early if a limit no longer feels sufficient.

3

Recognising when gambling may be a problem

Problem gambling can affect anyone. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, health or work. You do not need to wait for a crisis before seeking support.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to cut back or stop but finding that you cannot.
• Gambling to escape stress, low mood, boredom or other difficult feelings.
• Chasing losses or believing that a win is needed to fix previous losses.
• Hiding gambling activity, transactions or losses from family, friends or colleagues.
• Borrowing money, using savings or missing bills because of gambling.
• Feeling restless, irritable or anxious when attempting to stop.
• Losing interest in work, study, family, friends or activities you previously enjoyed.
• Arguing with people close to you about gambling or its financial effects.
• Feeling shame, hopelessness or distress after gambling.

One or more of these signs can be a reason to pause and seek help. You can start by speaking openly with someone you trust, contacting a qualified gambling counsellor or using an Australian support service such as Gambling Help Online. Support may include confidential counselling, practical financial guidance, help with relationships and assistance with creating a plan to stop or reduce gambling.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent help through local emergency services or a crisis support service in Australia. If you are concerned about another person, take their concerns seriously and encourage them to obtain professional support. Do not attempt to manage a serious crisis alone.

4

Protecting young people and getting help

Gambling services are intended for adults who meet the applicable age and legal requirements. Young people should not create or use a gambling account, and an adult must not allow another person to use their account. Keep account credentials, payment methods and devices secure, particularly where children or other vulnerable people may have access.

You are responsible for providing accurate information when creating or maintaining an account and for following any age, identity and location checks that apply. Do not attempt to bypass account controls, verification processes or self-exclusion arrangements. If you believe an account has been used by someone else or that a young person may have accessed it, stop using the account and contact the available support channel through the website.

Our approach

Richman Casino provides responsible gaming information to help players make informed choices. Information about limits, breaks, account restrictions and self-exclusion may depend on the service, account status and applicable requirements. We do not guarantee that any tool will prevent all gambling-related harm, so use these tools together with careful budgeting and honest self-assessment.

If you have a question about responsible gaming options, review the relevant account settings and help information first. If you need further assistance, use the support options shown on the website. Do not share passwords or sensitive payment information in an unsecured message. For independent help, contact an Australian gambling support service or a qualified health professional.

Taking a break or asking for help is a responsible decision. You do not have to manage gambling concerns on your own, and early support can make it easier to protect your finances, relationships, health and wellbeing.